Delivery & returns

Delivery rates

The cost depends on the shipping class shown on the product page: parcel (up to about 30 kg), oversized (large or heavy, oversized courier) or pallet (furniture, stone basins). For several items we charge the highest class in the cart.

Poland: parcel PLN 19.99 · oversized PLN 89 · pallet PLN 249 · free parcel from PLN 500 · delivery time 1–2 working days. Prices in PLN; the euro amount is charged at the NBP rate on the day of payment.

Germany, Czechia, Slovakia, Austria, Lithuania: parcel PLN 49 · oversized PLN 199 · pallet PLN 490 · free parcel from PLN 1,000 · delivery time 2–4 working days. Prices in PLN; the euro amount is charged at the NBP rate on the day of payment.

Other European Union countries: parcel PLN 79 · oversized PLN 299 · pallet PLN 690 · delivery time 3–6 working days. Prices in PLN; the euro amount is charged at the NBP rate on the day of payment.

Furniture and stone basins ship on pallets — the courier delivers to the address, without carrying inside. Pre-order pieces ship once the container reaches Poland.

Tracking

After dispatch you receive an e-mail with the tracking number. If a parcel is late or arrives damaged, write to office@saribali.com right away; for pallets, a damage report signed with the courier helps.

Returns — right of withdrawal

As a consumer you may withdraw from the contract within 14 days of receiving the goods, without giving a reason — e-mail office@saribali.com with your order number. Send the goods back in unimpaired condition within the following 14 days.

We refund the price and the cost of the cheapest delivery offered within 14 days of your notice, by the same payment method. The direct cost of return is borne by the buyer; for furniture and pallets we help arrange courier collection and quote its cost upfront.

Withdrawal does not apply to made-to-order pieces or to cosmetics, oils and soaps delivered in sealed packaging that was unsealed after delivery. You are liable for any diminished value caused by use beyond what is needed to check the item (e.g. lit incense, oiled furniture). A pre-order reservation can be cancelled any time before payment, free of charge. The model withdrawal form is in the Terms and Conditions.

Complaints

If an item is faulty, send a complaint to office@saribali.com with a description and photos. We reply within 14 days. We are liable for conformity for 2 years from delivery.

Incense and soaps (and other items marked as handmade) are handcrafted in small batches: differences in shade, shape, pattern, texture, scent intensity and dimensions within the stated tolerance are a feature, not a defect, and are not grounds for a complaint (section 6 of the Terms, accepted separately at checkout). Yoga mats and props are series-produced goods covered by the general rules on conformity. Any lack of conformity is covered, e.g. transport damage, a crack or an item other than the one ordered.