Delivery & returns

Delivery rates

The cost depends on the shipping class shown on the product page: parcel (up to about 30 kg), oversized (large or heavy, oversized courier) or pallet (furniture, stone basins). For several items we charge the highest class in the cart.

Poland: parcel 19,99 zł · oversized 89 zł · pallet 249 zł · free parcel from 500 zł · delivery time 1–2 working days. Prices in PLN; the euro amount is charged at the NBP rate on the day of payment.

Germany, Czechia, Slovakia, Austria, Lithuania: parcel 49 zł · oversized 199 zł · pallet 490 zł · free parcel from 1000 zł · delivery time 2–4 working days. Prices in PLN; the euro amount is charged at the NBP rate on the day of payment.

Other European Union countries: parcel 79 zł · oversized 299 zł · pallet 690 zł · delivery time 3–6 working days. Prices in PLN; the euro amount is charged at the NBP rate on the day of payment.

Furniture and stone basins ship on pallets — the courier delivers to the address, without carrying inside. Pre-order pieces ship once the container reaches Poland.

Tracking

After dispatch you receive an e-mail with the tracking number. If a parcel is late or arrives damaged, write to office@saribali.com right away; for pallets, a damage report signed with the courier helps.

Returns — right of withdrawal

As a consumer you may withdraw from the contract within 14 days of receiving the goods, without giving a reason — e-mail office@saribali.com with your order number. Send the goods back in unimpaired condition within the following 14 days.

We refund the price and the cost of the cheapest delivery offered within 14 days of your notice, by the same payment method. The direct cost of return is borne by the buyer; for furniture and pallets we help arrange courier collection and quote its cost upfront.

Withdrawal does not apply to made-to-order pieces or to cosmetics, oils and soaps in opened packaging. You are liable for any diminished value caused by use beyond what is needed to check the item (e.g. lit incense, oiled furniture). A pre-order reservation can be cancelled any time before payment, free of charge. The model withdrawal form is in the Terms and Conditions.

Complaints

If an item is faulty, send a complaint to office@saribali.com with a description and photos. We reply within 14 days. We are liable for conformity for 2 years from delivery.

Every item is handcrafted and no two pieces are identical: differences in grain, shade, pattern, texture and dimensions within the stated tolerance are a feature, not a defect, and are not grounds for a complaint (section 6 of the Terms, accepted separately at checkout). Genuine defects are covered: structural cracks, transport damage, an item other than the one ordered.