Questions and answers
Short answers to the questions we hear most: pre-order, delivery, returns, cosmetics, yoga mats and incense.
You reserve a piece from the next delivery and pay nothing up front. When the goods reach Poland we write to you with a confirmation and a payment link — only then do you decide whether to complete the purchase. A reservation is not an order and you can cancel it at no cost.
Within Poland a courier parcel costs 19.99 zł, an oversized item 89 zł and a pallet 249 zł; parcels are free above 500 zł and arrive in 1–2 working days. To Germany, Czechia, Slovakia, Austria and Lithuania: parcel 49 zł, oversized 199 zł, pallet 490 zł, 2–4 working days. To the rest of the EU: parcel 79 zł, oversized 299 zł, pallet 690 zł, 3–6 working days.
Yes. As a consumer you have 14 days from receiving the goods to withdraw from the contract without giving a reason, and a further 14 days to send the item back. We refund the price of the goods and the cost of the cheapest delivery option within 14 days of receiving your statement, using the same payment method. Handicraft is not excluded from the right of return. The exception: cosmetics, oils and soaps delivered in sealed packaging cannot be returned once unsealed after delivery (Terms § 10).
No. Santan coconut soap is made from coconut oil alone, with no palm oil. We will publish the full ingredient list (INCI) and the scent on the product page before the soap goes on sale — after its safety assessment and notification in the EU CPNP portal.
A 4.5–5 mm mat is a good everyday choice: it feels softer when kneeling and on your hands while letting you feel the floor in balancing poses. A thin travel mat is for trips or for laying over a hotel mat. Cork and jute have a distinct natural texture; PU on rubber suits dynamic practice.
Soaps and incense are made by hand in small batches, so shape, shade and texture may vary between pieces and from the photo — that is a feature of handcraft, not a defect (section 6 of the Terms). On a cork mat, the pattern of the bark looks slightly different on every piece.
We bring incense, cosmetics and home scents from Bali. Yoga mats and props are not from Bali and are not handmade: we choose the mats (cork, jute, PU on rubber and TPE, plus a travel mat in suede-feel microfibre) and props from samples we ordered, and will list their country of origin with each product. Every product lists its material, and the full composition of cosmetics is published before they go on sale, after a safety assessment and CPNP notification.
Burning time depends on the length and thickness of the stick — we will list the exact time with each product once we have checked the batch. Set it in a non-flammable holder that catches the ash, away from curtains and paper, and never leave burning incense unattended. Air the room afterwards — the smoke is denser than a candle’s, and in a small room half a stick is enough.
Yes, we already accept enquiries from spas, hotels and yoga studios. Wholesale quotes for incense can include delivery from a specific container from Bali. Yoga mats and props do not come from Bali and do not travel in that container — we will prepare quotes for businesses once the samples have been approved. Cosmetics will be offered wholesale only after their safety assessment and notification in the EU cosmetics portal (CPNP). Write to office@saribali.com with “B2B” in the subject, telling us the products and rough quantities.
We show the current stage of the first delivery from Bali — preparation, sea voyage or arrival — on the Container journey page. We do not give an exact date until the agent and customs clearance confirm it, because sea freight schedules can shift by weeks. Join the First Circle and we will write to you as soon as the goods arrive.
Did not find your answer? Write to us office@saribali.com